FREQUENTLY ASKED QUESTIONS

  • WHAT'S INCLUDED IN THE HOLDIAY COST?

    ❆ The 7 day accommodation (5 day catered) cost is based on 2 adults per room - see Prices & Availability.

    ❆ Our Winter routine and facilities - see Routine.

    ❆ 20% or 10% VAT and French business taxes are included in the price you pay.

    ❆ Discounts for children between 5 and 16 if sharing with adult or more than 2 per room.

    ❆ Kids under 5 are FREE (including FREE lift pass) if sharing with adult or more than 2 per room.

    Tax de Sejour. Now we operate as a Chambre d’hote and apartment, we include this charge in the price of your holiday.

  • WHAT'S NOT INCLUDED IN THE COST?

    ❆ Airport and Station Transfers - see ‘Getting Here

    ❆ Lift pass - We can issue lift passes in the chalet see ‘Passes

    Holiday, Travel and Ski Sports Insurance - VERY IMPORTANT now after Brexit & Covid!

    ❆ Equipment Rental - Discounts available - see ‘Kit Hire

    ❆ Lessons - see ‘Lessons’ page to explore.

  • GENERAL QUESTIONS

    Are there any Ski & Snowboard schools?
    See ‘Lessons’.

    Where can I rent skis?
    See ‘Kit Hire’.

    How much are lift passes?
    See Passes.

    How do I get to Chalet Chataigne?
    See Getting Here.

    When do Easyjet release their winter flights?
    Click here for release dates.

    When do the staff take their days off?
    In France, by law, staff must have 2 days off. Every Tuesday and Wednesday the chalet kitchen is closed, and a traditional French breakfast is provided.

  • TERMS & SAFETY

    Please read our T&Cs here - they contain crucial information about your stay.

    Watch the guide to safety on the mountains here: PisteXcode.org